As a business with international presence and several locations around the globe, we ship Smart Retract products direct from our facility to nearly any address in the world. For information on shipping timeframes to your chosen location, please see the transit time calculator in our Online Store.
Smart Retract pays all applicable taxes and customs fees up front if you are shipping to an address in Canada, the United Kingdom (UK), or a European Union (EU) country. You’ll owe nothing extra to your carrier when your shipment is delivered. For more specific information, see our FAQ.
If you do not see an available shipping option during check out, contact us for a shipping quote at info@SmartRetract.com. For an accurate quote, you will need to let us know the specific items and quantities you wish to purchase, along with the complete shipping address and your contact information.
We think you will be more than pleased with your purchase from Smart Retract, but we know that at times there are problems or issues with installation or other concerns. Before you decide to return the product, contact us and describe the issue you are having. We have helped many customers walk through their challenges and we are glad to help in any way we can. Just email us at info@SmartRetract.com. Our customer service staff are ready to assist you.
If in the event you do need to return an item, please note that we can accept items that are free of odors, clean and undamaged. A restocking fee will not be charged if items meet these conditions, but shipping charges are not refundable. To begin the return process, you will need to contact us at info@SmartRetract.com and request instructions for return along with a Return Merchandise Authorization (RMA) number. When contacting us for a return, please also be sure to include your name and address or Order ID, along with the reason for your return.
Smart Retract looks for ways to ‘go green’, so we do not use paper receipts in our product shipments. You can locate your Order ID on the product shipping label and on your emailed receipt.
Send product returns in the original packaging, if available, or similar packing material. All parts and accessories must also be included for a full refund. Include a note in the shipping box with your RMA number and print the RMA number on the outside of the box.
After we receive and inspect the product, we’ll process your refund for the purchase price in the form of a credit to the payment method you used (minus shipping charges), which is usually within about a week of our receiving your product. You’ll receive an email confirmation notice of the refund.
All Smart Retract product purchases include a one-year warranty for defects in workmanship and materials. This warranty goes into effect on the date of purchase and extends just to the original owner. It does not cover damage that occurs during use, or misuse of the product, or for typical wear and tear that occurs during normal use. If you believe that your product requires a return for a reason covered by our warranty policy, request a Return Merchandise Authorization (RMA) number and warranty instructions by emailing our customer service team at info@SmartRetract.com. We will assist you through the process in any way we can.
Policy Overview
We care about the privacy of your personal information just as much as you do, and we also dislike getting large amounts of unwanted spam emails. No personal information about you is rented, sold, or traded to any third parties. Like you, we buy things online and despise it when merchants spam us with offers and emails. We pledge to never do anything like that to you.
You will receive some emails directly from us, and only to confirm your purchase with us, and a notification when your product has shipped. This notice will also include your tracking number. We may occasionally send you updates on our products, but you can choose to opt out of this correspondence by contacting customer service with your request.
The industry’s best Extended Validation (EV) Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption technology is used to secure all pages, transactions, and communications transmitted on our website. This means that any unauthorized third party attempting to intercept or collect private information from our site is prevented from doing so. At Smart Retract, we collect personal information such your name, address, and payment information during order checkout, but only if you submit it and place an order with us; otherwise, we do not solicit, collect, or save any of your personal information. Your personal information is only used to complete and send your order. Your credit card information is transmitted only to the credit card processor for completing your transaction. We do not save any credit card numbers, so if you call to reorder more items, please be sure to provide us with your credit card information.
Our website employs cookies to enhance the user experience. Cookies are almost routinely utilized across all websites, and they are frequently used to improve the usability and experience for you as a website visitor. One way they may assist you is by remembering what products you’ve placed in your shopping cart, so that when you leave and return to the online store, your items are still there. Without cookies, you’d have to start from the beginning and add the same products to your cart every time you came back to visit the page. They’re also utilized by us to improve the site’s usability by allowing us to better understand site traffic patterns and whether areas of our site may be confusing or ineffective for our visitors. The information used by cookies does not personally identify you, nor does it monitor or eavesdrop on your browsing activity. It is completely and 100% anonymous.
Customers who place orders on our site have the option of creating an account to save their name, address, and other personal information. This information can be updated or deleted by you at any moment, and creating an account is entirely optional. Creating an account has the advantage of speeding up the checkout process for future orders. If you have any further questions about the protection of your personal information, please contact our customer service department.