Retractable baby gate and pet gate from Retract-A-Gate safety gates.
Smart Retractable Products
for Home or Business
 
 


 
 
Shipping/Returns Frequently Asked Questions
  1. Shipping Information and Delivery Costs
    We ship direct from Iowa to all 50 states, Canada, Puerto Rico, and APO/FPO addresses. If you need to ship to other countries, please see FAQ #4 below. For Canada we ship using UPS.*
    1. To calculate exact shipping costs, go to our “Prices/Buy” page:
    2. Enter the quantity of products you wish to purchase.
    3. Click "Continue" which takes you to the “Checkout” screen.
    4. Near the bottom of the screen will be initial shipping cost estimates (for the U.S. only).
    5. For exact costs to the U.S. or Canada, enter your country and zip code.
    6. Press your ENTER key with your cursor in the zip code box to update the shipping costs.
    *CANADIAN CUSTOMERS NOTE: We now pay all customs fees and taxes up front
    so you have NOTHING extra to pay when you receive your shipment.

  2. UPS Delivery Times
    UPS orders placed by 2:00 p.m. Central Time will normally ship that day (Mon-Fri).

    U.S. and Puerto Rico Delivery Times: (these are business days)
    UPS Ground:
       Midwestern States – 1 to 2 days
       Eastern and Southern States – 2 to 4 days
       Western States – 3 to 5 days
                               Hawaii – 5 days
                               Alaska – 6 to 7 days
                               Puerto Rico – 3 to 4 days
    UPS 3 Day Select: Guaranteed 3 days (Mon-Fri) most locations
    UPS 2nd Day Air: Guaranteed 2 days (Mon-Fri) most locations
    UPS Next Day Air: Guaranteed next day (Mon-Fri) most locations

    Canadian Delivery Times:
    UPS Canada Standard: Normally 2-7 days (Mon-Fri) most locations
    UPS Worldwide Expedited: 2 days (Mon-Fri) most locations
    UPS Worldwide Express: Next day (Mon-Fri) most locations

  3. Postal Service Delivery Times
    Postal Service orders placed by 11:00 a.m. Central Time will normally ship that day (Mon-Fri).

    U.S. and Puerto Rico Delivery Times:
    USPS Priority and First Class: Normally 2-3 days (Mon-Sat)
    USPS Express: 1-2 days (Mon-Sat; some Sundays) most locations

    Canadian Delivery Times:
    We currently only ship to Canada using UPS. For more information, please see FAQ #1 and #2.

  4. Are there additional costs for shipping to Canada?
    There are no hidden costs for shipping to Canada. We pay all your customs fees and taxes for you up front. Once the order arrives at your door, you will not have to pay anything extra. This is another great feature of doing business with Smart Retract.

  5. Do you ship outside of North America?
    To get Smart Retract products shipped outside of North America you need to use a U.S. mail forwarding company. You may want to locate a local ship forwarder; dealing with local companies can be easier. Below are links to three U.S.-based companies:

    http://www.bongous.com/  The best option for small packages.

    http://www.internationalmoving.com/contact.html  The best option for larger freight.

    http://info.lynden.com/international-shipping  Only for packages over 100 lbs.

    A single Retract-A-Gate will weigh 5 pounds and the package dimensions will be 4x4x40 inches. We accept orders with different billing and shipping addresses; however, the credit card must be a U.S. or Canadian-based card. We also accept Paypal payments from any region around the world. To use Paypal, you must provide us with:
    1. Your Paypal e-mail address
    2. Items and quantities you wan
    3. Shipping method; standard is UPS Ground
    4. Full name and shipping address in North America
    Once we have this information we will e-mail you a Paypal payment request for your Smart Retract order.

  6. What is the Return Policy?
    We are extremely confident that you will be pleased with your Smart Retract product; however, if you come up against some installation challenges or other issues, we're happy to help you out before resorting to a return. Often there are simple solutions to help solve many of the problems that you may run into. Simply e-mail us at with any questions or concerns you have.

    If you do require a return, we accept returns within 30 days of purchase. Items must be clean, odor-free, and undamaged. Returns that meet these criteria are never charged a restocking fee.  Shipping is not refundable. Please e-mail customer service at to request your Return Merchandise Authorization (RMA) number and return instructions. In your e-mail, be sure to include either your Order ID or name and address and the reason for your return. To help save the environment we do not include a paper receipt. Your Order ID (begins with TCF) can be found on the electronic receipt that was e-mailed to you the day of your order and can also be found on your shipping label.

    The product(s) must be returned in the original packaging accompanied with all parts and accessories along with a note including your RMA number (also write your RMA # on the outside of the box). Once your return has been received and inspected, we will credit the Original Method of Payment for the purchase price; normally within 1 to 2 weeks of receipt. At that time we will e-mail you a refund confirmation notice.

  7. Do your products have a Warranty?
    Yes; all our products are warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase to the original owner. This Warranty excludes wear and tear or damage.

  8. How do I make an Exchange?
    The fastest way to receive your exchange would be to place a new order and then return the original. Remember that we need to receive your items within 30 days. Just email us at: to request your Exchange RMA number and the return instructions for your exchange.

    If you have already installed your mounting brackets and would like to leave them installed, that's no problem. Simply keep the product you plan to return until you receive the new one. Then take the unopened Bracket Kit from the new package and include that with the original product for return.

Retract-A-Gate child and pet gates have received the NAPPA Honors Award!
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Retract-A-Gate baby safety gate made in the USA.
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Retractable baby gate and pet gate from Retract-A-Gate safety gates.