We are extremely confident that you will be pleased with your Smart Retract product; however, if you come up against some installation challenges or other issues, we're happy to help you out before resorting to a return. Often there are simple solutions to help solve many of the problems that you may run into. Simply e-mail us at
with any questions or concerns you have.
If you do require a return, we accept returns within 30 days of purchase. Items must be clean, odor-free, and undamaged. Returns that meet these criteria are never charged a restocking fee. Shipping is not refundable. Please e-mail customer service at
to request your Return Merchandise Authorization (RMA) number and return instructions. In your e-mail, be sure to include either your Order ID or name and address and the reason for your return. To help save the environment we do not include a paper receipt. Your Order ID (begins with TCF) can be found on the electronic receipt that was e-mailed to you the day of your order and can also be found on your shipping label.
The product(s) must be returned in the original packaging accompanied with all parts and accessories along with a note including your RMA number (also write your RMA # on the outside of the box). Once your return has been received and inspected, a credit will be given for the purchase price; normally within 1 to 2 weeks of receipt. At that time we will e-mail you a refund confirmation notice.
All our products are warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase to the original owner. This Warranty excludes wear and tear or damage.
We are just as concerned about privacy of personal information as you
are and we hate spam emails just as much as you do. We do not rent, sell,
or trade any information about you to any third party. We also purchase
products over the internet and hate when merchants continually bombard
us with emails and offers--we promise to never do this to you.
The only emails you will receive from us will be an order confirmation
receipt, and a shipping notification email which will include your tracking number.
From time to time we may send product updates to you. At any time you can choose to discontinue such
notifications. Please contact our customer service department if you have
any further questions regarding the security of your personal information.